Refund and Returns Policy
Welcome to XLR8 Delta, where customer satisfaction is at the heart of our mission. We believe in providing you with exceptional products and experiences.
Customer Satisfaction
With a wide selection of CBD, THC, and other hemp-based products, XLR8 Delta ensures that every customer buys products of the highest standards of quality. Customers can trust that their orders will reach their doorstep promptly and discreetly. The brand’s user-friendly website and responsive customer service team further enhance the shopping experience.
Returns & Exchanges
XLR8 does not have a returns & exchange policy, meaning we do not accept any returns. If you do receive the wrong order by accident or have any issues with the products you ordered. You can contact the customer support team and we will assist the best we can.
Refunds
Where possible, we will issue a refund to the original method of payment. If this is not possible, we will arrange other means such as e-check, or store credit. Cryptocurrency will be refunded in terms of the current market value or original payment amount, whichever is lesser.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us.
Note: Shipping fees are not refundable. The customer is responsible for return shipping fees.
How Can I Cancel My Order?
Please note that all orders are held for 1 hour to allow for modification or cancellation. After this time, we cannot guarantee we will intercept an order for cancellation.
If you are a registered user, please find your order on the Track your order page and then select the “Cancel” or “Request Cancel” button. If this is not possible, please contact us immediately. We will do our best to accommodate you.
My Package is Late!
Packages are late over 25% of the time; there is nothing we can do about this, and we will not refund the shipping cost.
My Package Tracking is Not Updating!
Couriers can lose track of packages, but that does not mean they are lost for good. It may turn up if we give it enough time.
Domestic (USA): If a domestic package does not update for over 7 days, please contact the courier.
Courier contact information is provided in our tracking update emails. If the courier does not know where the package is please contact us. If sufficient time has elapsed, we will deem the package lost and issue a free reship.
My Package wasn’t Delivered!
If the courier claims your package was delivered but you have not received it, a neighbor or front desk receptionist may have it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.
My Package has a Missing, Wrong, Damaged, or Defective Item!
All orders are documented and photographed before shipment to avoid fraudulent claims. We must be notified within seven days of the delivery date for any of the following issues.
Missing Items: If an item is missing, please contact us immediately. Once verified, we will ship the missing item(s).
Wrong Items: If a wrong item is received, please contact us immediately. Once verified, we will ship the correct item(s). We will also provide a prepaid return label to return the wrong item(s).
Damaged Items: All items are shipped securely and in a manner that ensures safe arrival. If this is not the case, please contact us immediately with photographic evidence. Once adequately verified, we will ship a replacement.
Defective Items: We take claims of defects seriously, and we’re here to help resolve any issues you may encounter. If you believe there’s an issue with the product, such as incorrect weight, concentration, or overall quality, follow these simple steps:
- If you believe there is an issue with the weight, kindly provide us with the make and model of your scale. We’ll promptly review the information and work towards a solution.
- We ask you to send us a return sample for analysis for claims related to concentration or overall quality. This helps us better understand the concern and allows us to take appropriate actions. Once we’ve verified the issue, we’ll send you a replacement product.
Note: We are not responsible for any package being stolen off your doorstep or mailbox.
Chargebacks & Payment Disputes
Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection, any chargeback will result in the client being (temporarily) placed on the no-sell list until we can contact you.
Payment Disputes: Please contact us first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.
Shipping Protection Claim Policies
You may file a claim using this form if you purchased our shipping protection. Shipping protection claim policies are as follows:
Stolen Package (Marked As Delivered)
- File claims no earlier than 2 days and no later than 7 days from when it was marked delivered.
- Orders over US$100 require a police report.
Lost Package (Stuck In Transit)
USA: File claims no earlier than ten days and no later than 30 days from the last update
Damaged Item On Arrival.
Damaged Item On Arrival
File claims for damaged items with photos of the package and item (required) by two days from when it was marked delivered.
Quick Answer
- How long does shipping take?
Orders are typically processed within 24 hours and delivered within 3-5 business days, depending on your location.
- Can I track my order?
Yes, you’ll receive a tracking number as soon as your order ships.
- Do you offer discounts?
We regularly offer discounts and promotions. Sign up for our newsletter to stay updated!
- What if I receive a damaged item?
All items are shipped securely and in a manner that ensures safe arrival. However, if you received a damaged item, contact us. Our customer support team will verify the case. Once adequately verified, we will ship a replacement.
- If I receive the wrong item, will it be replaced?
Our customer support team will verify the case; once verified, we will ship a replacement.
Note: If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.